{"id":2366,"date":"2010-10-29T00:01:22","date_gmt":"2010-10-29T08:01:22","guid":{"rendered":"http:\/\/www.wambooli.com\/blog\/?p=2366"},"modified":"2010-10-28T21:36:18","modified_gmt":"2010-10-29T05:36:18","slug":"this-is-stupid","status":"publish","type":"post","link":"https:\/\/www.wambooli.com\/blog\/?p=2366","title":{"rendered":"This Is Stupid"},"content":{"rendered":"

I use Steam. I enjoy the games from Valve, and I have accounts for myself and all my kids. In fact, I just purchased the prerelease of the game Call of Duty: Black Ops<\/em>. My kids are thrilled, but Steam support sucks.
\n
\nMy son tried to log into his account. It prompted him for his password.<\/p>\n

It goes without saying that his computer is configured to remember the password. Apparently Steam is too stupid for that.<\/p>\n

So I looked up his password and had him type it in. No good. A second time: No good. A third time: No good. Finally, we clicked the “I forgot my password” link.<\/p>\n

A minute later, an email message arrived. It said to type in a secret code \u2014 just some random letters and numbers \u2014 and then answer the secret question. That’s when Steam went all stupid on us.<\/p>\n

The secret question was something I’d never seen before, never heard before, and never input myself. So, yes, the question was secret from me, but not from Steam. Here’s the question:<\/p>\n

What did customer support last reset your passphrase to?<\/p><\/blockquote>\n

I was incensed. First, what the hell is a passphrase<\/em>? Second, how the hell am I supposed to remember the last passphrase?<\/p>\n

Being an email freak, I searched my 58MB of past email to review any correspondence from Steam. Nothing. No passphrase sent, no other messages for that account. So let me summarize:<\/p>\n

1. Steam forgot my password. Not my fault.
\n2. Steam won’t let me reset my password because:
\n3. Steam is asking me a question for which I cannot answer.<\/p>\n

In desperation, I’ve emailed Steam. According to the various forums I’ve read, I’m not alone with this situation and it will apparently take Steam “support” two or three days to reply. In the meantime, my son can’t use his account, play his games. That means games that we paid for via Steam are inaccessible.<\/p>\n

That’s stupid. It sucks. I am not a very happy Steam customer right now.<\/p>\n","protected":false},"excerpt":{"rendered":"

I use Steam. I enjoy the games from Valve, and I have accounts for myself and all my kids. In fact, I just purchased the prerelease of the game Call of Duty: Black Ops. My kids are thrilled, but Steam support sucks.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2366","post","type-post","status-publish","format-standard","hentry","category-main"],"_links":{"self":[{"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2366"}],"version-history":[{"count":3,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2366\/revisions"}],"predecessor-version":[{"id":2369,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2366\/revisions\/2369"}],"wp:attachment":[{"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wambooli.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}