The Rare Word Hate Mail

I get lots of e-mail regarding Word and most folks I can help with the first response. I'm proud of that, and the readers seem to enjoy it as well. Except for this guy, who can't even get to starting Word, but gets tripped up on a "technical" note in the first chapter:

The only thing more stupid than word is your lame attempt to teach us idiots to operate one of the worst programs Microsoft ever promulgated. I made it to page 13, but you lost me when putting it on the Lauch bar. I have no idea what that is. I also have no idea what the ""choose view  normal  type" means. I am burning your useless book, and looking for a typewriter.

My Reply

Quickly, I wrote back:

So you want a reply or what?

DAN

My guess, based on dealing with previous hotheads, is that he will be eager to read my reply and take off on a multi-page rant against me and Microsoft and IBM and everyone in the computer industry, mostly because I'm probably the first and only person ever to answer such a ridiculous e-mail.

His Reply?

Nothing yet.